Tim Fulton

Head of Enterprise, Zoom ANZ

Biography

Tim Fulton is a seasoned professional with a proven track record in leadership, channel development, and consultative enterprise selling. With his entrepreneurial spirit and passion for innovation, he has been instrumental in building and growing SaaS businesses with a focus on Video Conferencing, UC applications, CX, Analytics, and AI/Automation. Currently Leading Zoom’s Enterprise Business across ANZ, Tim is excited to share his insights of how Employee and Customer Experiences must change as the workplace evolves.

Work in 2023 and Beyond - Uniting CX and EX

Customers and employees have high expectations when it comes to digital experiences, but often they remain separate. By focusing on both the CX and EX, businesses can innovate the way they work together and create new ways to interact with their customers. Having a strategy for TX (Total Experience) brings this together as organisations operate in a mobile, virtual and distributed world.

Speakers

Sorted by order of appearance

Andrew Higgs

Regional Solutions Specialist Lead – Teams Rooms Asia: Australia, Asia-Pacific,...

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David Nemeth

David Nemeth

Video Conferencing Service Manager, InBuilding Technology - Large ”Big Four”...

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Hadeer Al Suhairy

Hadeer Al-Suhairy

Head of InBuilding Technology, Workplace Services & Contact Centres, Infrastructure,...

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Jason Flynn

Jason Flynn

Principal – Modern Work & Security Global Black Belt, Microsoft

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Lucy Debono

Director of the Modern Work Business Group for Microsoft ANZ

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Regina Helly

Workplace Technology Experience & Adoption Lead – SEEK

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Scott Timms

Enterprise Real Time Collaboration Design Engineer

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