Tim Fulton is a seasoned professional with a proven track record in leadership, channel development, and consultative enterprise selling. With his entrepreneurial spirit and passion for innovation, he has been instrumental in building and growing SaaS businesses with a focus on Video Conferencing, UC applications, CX, Analytics, and AI/Automation. Currently Leading Zoom’s Enterprise Business across ANZ, Tim is excited to share his insights of how Employee and Customer Experiences must change as the workplace evolves.
Work in 2023 and Beyond - Uniting CX and EX
Customers and employees have high expectations when it comes to digital experiences, but often they remain separate. By focusing on both the CX and EX, businesses can innovate the way they work together and create new ways to interact with their customers. Having a strategy for TX (Total Experience) brings this together as organisations operate in a mobile, virtual and distributed world.